FAQ

CUSTOMER SERVICE HOURS OF OPERATION

Our Customer Service staff serves our website and catalog customers. We're here to answer questions or help with orders via E-mail:tooleryled@qq.com

WHAT PAYMENT METHODS ARE AVAILABLE?

You can pay with Paypal, Credit Card (Visa, MasterCard, American Express or Discover).

WHAT KINDS OF DISCOUNTS ARE AVAILABLE?

As a manufacturer and retailer who sells direct, Rejuvenation strives for fair pricing in order to stay competitive and affordable for all customers.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Most of our customizable products are finished and assembled to order at our Portland, Oregon factory and will be delivered to your door in 3-5 weeks. Our hardware, décor, and a few of our popular light fixtures are stocked and can ship in 3-5  days. A few of our products ship directly from the supplier and can be subject to different lead times. These will be called out in the product's description if applicable.

Your purchases ship as they are available, and may arrive in multiple boxes on different days. If anything affects lead times after you've placed your order, we will notify you.

RETURNS

Please see our full policy on return policy

WHEN DO YOU CHARGE MY CREDIT CARD?

We don't charge your card until your order is packed and ready to ship. We start building your fixtures to your specifications as soon as we receive your order. If everything you've ordered is on the shelf, we process your credit card and ship the order same day, on average.

If anything prevents us from starting on your order immediately, we'll contact you prior to processing your card.

Please allow an additional two to ten days for shipping time, depending on your distance from our factory here in Oregon.

DO YOU CHARGE SALES TAX?

Currently, we do not charge sales tax for orders shipped 

WHAT ARE THE TERMS AND CONDITIONS FOR REJUVENATION'S PROMOTIONS?

All promotional pricing is as marked on the website unless promotion requires use of a promotion code; if a promo code is required as part of a promotion, promotional pricing will be reflected during checkout once an eligible promo code is entered and accepted.

Offers cannot be applied to prior purchases and cannot be combined. If your purchase is eligible for multiple offers, you will receive the greater discount of the multiple offers but offers will not be combined or stacked.

Some of our promotion terms and conditions vary by promotion type, as summarized (but not limited to) the types below.

Promo Terms and Conditions by Promotional Type:

Category percent off promotions (e.g. X% off lighting, X% off clearance, etc.) apply only to select products as designated on the website. Offers cannot be applied to prior purchases. No promotion code is required on category percent off promotions; pricing is as indicated on the website. Offer may not be combined with any other coupons, discounts or offers.

Sitewide percent off promotions apply only to eligible products. Offer cannot be applied to prior purchases. Designated promotion code must be entered at checkout to receive the designated discount on your order. Promotion code may not be combined with any other coupons, discounts or offers.

Free shipping and processing promotions apply to eligible products. Offer not valid on Select Furniture, Bathtubs, Sinks, Large Rugs, and Select Salvage. Offer cannot be applied to prior purchases. Rush shipping is not eligible. Designated promotion code must be entered at checkout to receive free shipping on your order. Promotion code may not be combined with any other coupons, discounts or offers.

If you have questions about a specific promotion's Terms and Conditions, please call customer service at tooleryled@qq.com

I AM TAX EXEMPT - WHY AM I SEEING TAX APPLIED TO MY ORDER?

Our site does not manage your exempt status. If you are filed as exempt, the tax will drop off upon reaching your account.

SITE HELP

ORDERING ONLINE - IN BRIEF

Lighting: You can purchase our lighting "as shown" or, in most cases, customize it to match your specific needs.

As Shown: If you want your fixture exactly as it's shown in the photograph, simply fill in the the quantity you want and click "Add to Cart".

Make Changes: To customize your fixture, click on any of the choices under "Product Configuration Options" in the middle of the page. You'll be offered choices for finish, shades, overall length, or other options. Once you've decide how you want it built, choose the quantity and click "Add to Cart".

Hardware: Choose from metal finishes that complement our lighting. Some hardware, like our Interior and Exterior Door Sets, have even more options to choose from.

Special Care Orders: Expedited shipping, shipments to Canada, and special customization features (i.e. non-standard metal finishes, alternate canopies) can be ordered offline through Customer Service. Call 888-401-1900.

Finally, the FAQ contains a wealth of ordering and product info. If you don't find what you need there, Customer Service can help.

PRIVACY POLICY

Please refer to our full Privacy Policy.

OTHER QUESTIONS

ARE LIGHTING INSTALLATION INSTRUCTIONS ONLINE?

Yes. Installation instructions for each wall and ceiling light are online for you to print at home, if needed. Instructions for each fixture also come packaged with your order.

Look for the "Installation Instructions" link on each fixture's individual page.

ARE THESE REAL REPRODUCTIONS OF ANTIQUE LIGHTING?

We manufacture a wide variety of period-authentic, reproduction lighting styles, and many well-researched historic reproductions. Lighting identified with the Rejuvenation shopmark we assemble and finish in our Portland, Oregon factory. These fixtures are exclusively ours.

There are many types of antique lighting "originals." Some were handmade works of art - elegant both in design and construction - and found only in the finest homes and mansions. The majority of antique lighting, however, was built for the middle and working classes.

 

HOW DO REJUVENATION FIXTURES DIFFER FROM THE ORIGINALS?

While there are several differences, we make them as subtle as possible:

• Metal thickness.Despite common preconceptions, the majority of late-19th-century and 20th-century lighting was made with brass spinnings and stampings that were very thin. Ours are usually thicker than their original counterparts.
• Modern wiring.Some changes from originals are necessary to accommodate modern wiring. Most of our customers are mounting to newer wiring instead of knob and tube. We have to make a few changes, such as larger canopies on some of our wall brackets, so junction boxes will be covered.
• Underwriter Laboratories safety labels.All our fixtures are individually subjected to high-voltage testing. Most required modifications you won't see; a few you will. Current regulations require that fixtures have a continuous ground. Therefore, you'll see ground wires on chain fixtures. To supply UL-listed floor and table lamps, we can't use the old cloth-covered wire, which is not UL-approved.
• Sturdier sockets.We like to use porcelain sockets in places where the originals might have had a paper-shell socket. Exceptions to this are on fixtures which have turnkey sockets.
• Spot welding.Most old lanterns were fabricated by soldering pieces of sheet brass together. Often the solder eventually failed. We spot weld (a better method), since we have the advantage of 90 years' worth of hindsight.

DO YOU SELL LAMP PARTS?

We are not in the business of selling lamp parts, and we don't publish a lamp-parts catalog.

WHAT IF I DON'T HAVE A WALL SWITCH?

Switch options for most fixtures are available online during ordering. Just select an optional brass rotary or pull-chain switch, and we'll set it into the fixture's canopy (see drawings).

Some fixtures have a turnkey switch on the socket, just like the old ones.

Tip: Wall fixtures can use either kind of switch, but we suggest pull-chain switches for ceiling fixtures.

Questions? Call Customer Service toll-free at 86 13427531538

Arm choices are available on some of our chandeliers, which means that you can use a 2-arm chandelier in a small kitchen, and a 4-arm version of that same fixture in a large dining room. Customize your lighting according to your needs and tastes.

WHY ARE SOCKET SWITCHES FOUND ON SOME FIXTURES AND NOT ON OTHERS?

In an effort to be as authentic as possible, many of our Mission fixtures with square 2-1/4in. shade-holders are supplied with old-fashioned sockets and phenolic turnkey switches.

Most others are supplied with keyless (no switch) porcelain sockets. If you prefer the more durable porcelain sockets, you may select them at no charge.

There are a few exceptions. The "exposed" turnkey sockets found in some Victorian fixtures, and a few Period Basics (e.g. the Burnside) won't accommodate a porcelain socket without significantly altering the fixture's appearance.

Therefore, alterations to exposed sockets must be done via Customer Service.